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Shipping & Delivery Policy

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This Shipping & Delivery Policy outlines the terms and conditions related to the shipment and delivery of products purchased from FTG Nutrition, operated by FTG LIFECARE PRIVATE LIMITED.

1. Order Processing

  • All orders are processed within 1–2 working days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Once your order is processed, it is handed over to our courier partners for dispatch.

2. Delivery Timeline

  • Estimated delivery time is 3–7 business days, depending on your location.
  • Delivery timelines may vary for remote or rural areas.
  • Delays may occur due to unforeseen circumstances such as:
  • Weather conditions
  • Logistics disruptions
  • Government restrictions

3. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.
  • Free shipping may be offered on selected orders or promotional campaigns.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking link via SMS/email.
  • You can track your order in real-time using the provided link.

5. Packaging & Safety

  • All products are packed using secure and hygienic packaging standards.
  • We ensure that your products reach you in perfect condition.

6. Delivery Issues

  • If you face any issues such as:
  • Delayed delivery
  • Damaged product
  • Missing items
  • For privacy-related concerns:
  • info@ftglifecare.com

7. Incorrect Address

  • Customers are responsible for providing accurate shipping details.
  • We are not liable for delays or losses due to incorrect addresses.

8. Failed Delivery Attempts

  • Our courier partners may attempt delivery 2–3 times.
  • If unsuccessful, the order may be returned to us.

At FTG Nutrition, we believe fitness is not just a goal — it’s a lifestyle.

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